Условия использования

Effective Date: August 7, 2026

The short version

This summary is here for convenience. It is not itself part of the Terms; the numbered sections below are what govern.

• You own your data. We only use it to provide the Service to you, and we never make it available to anyone outside your workspace unless you choose to share or publish it.
• You can export your data at any time while you are subscribed. If your subscription ends, we keep your data for at least 14 days and warn you by email before deleting it. Because Twenty is open source, you can also leave our cloud and run Twenty on your own servers.
• The open-source software itself is governed by its open-source licenses, not by these Terms.
• We do not train AI models on your data. AI features send data to the model provider chosen for your workspace, under that provider’s terms.
• Subscriptions renew automatically. You can cancel at any time, effective at the end of your current billing period.
• If we make a material change to these Terms, we will give you at least 30 days’ notice. The full history of this document is public in our GitHub repository.

1. Who we are and what these Terms cover

Twenty.com PBC (“Twenty”, “we”, “us”, “our”) is a public benefit corporation incorporated in Delaware, United States. We build an open-source customer relationship management platform.

These Terms of Service (the “Terms”) govern your access to and use of:

• our websites at twenty.com and its subdomains (the “Site”);
• our hosted CRM product, available at app.twenty.com, including its applications and APIs (the “Cloud Service”); and
• paid subscriptions and license keys that unlock commercial features of the self-hosted edition of Twenty (“Self-Hosted Subscriptions”).

We refer to these together as the “Service”. Our Privacy Policy explains how we handle personal data and forms part of your agreement with us. If you have signed a separate agreement with us, such as an enterprise agreement, an order form, or a data processing agreement, that agreement controls over these Terms to the extent of any conflict.

By creating an account or using the Service, you agree to these Terms. If you use the Service on behalf of a company or other organization, you represent that you have authority to bind that organization, and “you” refers to it. If you do not agree with these Terms, do not use the Service; if you think something in them is wrong or unfair, we genuinely want to hear about it at contact@twenty.com.

2. Open source and self-hosting

Twenty’s source code is publicly available at github.com/twentyhq/twenty and is licensed mostly under the GNU Affero General Public License v3 (AGPLv3), with certain packages under the MIT license and certain files under a commercial license, as described in the LICENSE file of the repository.

These Terms do not limit, replace, or modify any rights granted to you by those software licenses. If you self-host the free edition of Twenty, your use of the software is governed by its open-source licenses, not by these Terms; only your use of the Site and of any services we provide to you (such as license keys or support) is covered here.

Commercial features of the self-hosted edition require a valid license key purchased from us. A license key grants your organization a non-exclusive, non-transferable right to use those features for your internal business purposes, for the plan, number of users, and subscription term you purchased. License keys may not be shared outside your organization. Licenses are counted per user: each user of your instance requires a seat, and if your usage grows beyond the seats you purchased, we will ask you to true it up rather than cut you off, and you agree to do so promptly.

While your subscription is active, it includes the commercial features, software updates, and the level of support included in your plan. We may verify license keys automatically, which involves limited technical information as described in our Privacy Policy; it never involves your CRM records. When your subscription ends, the license key expires and commercial features stop working, but your instance, your data, and everything the open-source licenses grant you keep working on your own servers.

3. Accounts and workspaces

The Service is for business and professional use only: by using it, you represent that you are acting for the purposes of a trade, business, or profession, not as a consumer, and that you are at least 18 years old.

You agree to provide accurate account information and keep it up to date, to keep your credentials confidential, and to notify us promptly at contact@twenty.com if you suspect unauthorized use of your account. You are responsible for activity that occurs under your account.

Data in Twenty lives in workspaces. Workspace administrators control who is a member of a workspace and what each member can see and do. If you join a workspace owned by an organization, that organization controls the workspace and its data, including your access to it.

We will email you about your account and the operation of the Service, such as invoices, security notices, and important changes; you will receive these for as long as you have an account. We may also send you occasional updates about what is new in Twenty, which you can opt out of at any time using the unsubscribe link they contain. We do not send third-party promotions and we do not share your contact details with anyone for their marketing.

4. Your data

“Customer Data” means the data you or your workspace members submit to, store in, or sync into your workspace: records such as people, companies and opportunities, notes, tasks, files, emails and calendar events from connected accounts, and any other content of your workspace.

You own your Customer Data. We claim no ownership of it. You grant us a non-exclusive, worldwide license to host, store, process, transmit, display, and back up Customer Data solely as necessary to provide, maintain, secure, and support the Service, as directed by you and your workspace members through the features of the Service, and as required by law. This license exists only so we can run the Service for you and ends when your Customer Data is deleted, except for residual copies in backups until those are purged.

Your Customer Data is private to your workspace. We do not make it available to other customers or to anyone outside your workspace, except as you direct through the sharing and publishing features described below, and we do not use it for advertising or sell it. Within your workspace, visibility is controlled by the roles and permissions your administrators configure. Our personnel access Customer Data only when needed to operate the Service, to respond to a support request, to address a security or legal issue, or with your permission.

Some features are designed to make content available beyond your workspace: for example, an app you install or build can publish pages or expose API endpoints on the internet, and you may share content with people outside your workspace or distribute an app you have built to other workspaces. When you use such a feature, you direct us to display or distribute that content to the audience you choose, our license from you extends to doing so, and recipients may view and use the content as you allow. You are responsible for what you make available this way, including its legality and your right to publish it.

Customer Data is your confidential information under Section 12, whether or not it is marked as such.

You are responsible for the Customer Data you and your workspace members bring into the Service: for having the right to use it, and for complying with the laws that apply to it, including privacy laws covering the people whose information you store in your CRM. Do not submit data that requires protections we have not agreed to provide in writing, such as regulated health information or full payment card numbers.

We collect technical logs, metrics, and telemetry about the operation and usage of the Service (“Usage Data”). Usage Data does not include the contents of your CRM records. We may also use data that has been aggregated and de-identified, so that it identifies neither you nor any person in your Customer Data, to operate, secure, and improve the Service.

You can export your Customer Data at any time while your subscription or trial is active, using the Service’s export features and APIs. When your subscription ends, your workspace is suspended and can no longer be used, but we retain your Customer Data for at least 14 days and email you a warning before deleting it. During that period you can restore full access, including export, by reactivating your subscription, or write to contact@twenty.com and we will provide you with an export. After that period, we delete your Customer Data as described in our Privacy Policy.

5. Privacy, security and data processing

Our Privacy Policy describes what we collect and how we use it. Where data protection laws such as the GDPR apply to Customer Data, we process it as your processor under our Data Processing Agreement, which you can review and sign in your workspace settings, at your-workspace.twenty.com/settings/legal/dpa. For any privacy question, contact privacy@twenty.com.

We protect the Service with technical and organizational measures including encryption in transit and at rest, access controls, and monitoring. Details about our security practices and the list of subprocessors we use are available in our Trust Center. If a breach of security affects your Customer Data, we will notify you without undue delay, as required by applicable law.

6. Connected accounts and integrations

The Service can connect to third-party accounts and services, for example to sync email and calendar data from Google or Microsoft accounts. Connections are made only when a user chooses to establish them, sync only the data described at the time of connection, and can be disconnected at any time in the Service’s settings.

When you enable an integration or use our APIs to exchange data with a third-party service, we share and receive data at your direction. Your use of a third-party service is governed by that third party’s own terms and privacy policy, and we are not responsible for third-party services, including what they do with data after you direct us to send it to them.

7. AI features

The Service includes optional AI-powered features, such as AI agents and AI steps in workflows. When you use them, the relevant data is sent to the AI model provider configured for your workspace, solely so the feature can be provided. We do not use your Customer Data to train our own AI models. How a model provider may use data depends on which provider and model your workspace chooses: providers we offer by default are listed in our Trust Center and process data under our agreements with them, and where your workspace connects its own provider or model, your agreement with that provider governs.

AI output is generated by statistical models: it can be inaccurate, incomplete, or misleading, and similar prompts by other customers may produce similar output. Review AI output before relying on it or sending it to anyone. You are responsible for your use of AI output, and it is not professional advice of any kind.

Some AI and workflow features are metered, for example through credits included in your plan. Metered allowances that come with a plan expire at the end of the period for which they were granted unless we state otherwise.

8. Fees and billing

Paid plans are described on our pricing page or in your order form. Unless stated otherwise, fees are charged per user, in advance, on a monthly or annual billing period, using the payment method you provide. Adding users during a billing period may result in additional pro-rated charges. Fees do not include taxes; you are responsible for applicable taxes other than taxes on our income.

Subscriptions renew automatically at the end of each billing period. You can cancel at any time in the Service’s settings or by contacting us; cancellation takes effect at the end of the current billing period, and you keep access until then.

We may change our prices. Price changes take effect at your next renewal, never mid-term, and we will give you at least 30 days’ notice before a price increase applies to you, so you can cancel first if you disagree.

If a payment fails, we will notify you and retry before suspending access for non-payment. We will not suspend the Service while an amount is subject to a reasonable, good-faith billing dispute that you are working with us to resolve.

Except as set out in these Terms or required by law, fees are non-refundable. We will, however, refund the pro-rated remainder of any prepaid fees if we terminate your subscription without cause, if we discontinue the Cloud Service, or if you terminate because of our uncured material breach or because you reject a material adverse change to these Terms under Section 20.

9. Trials, betas and free features

We may offer free trials of paid plans. When a trial ends, your workspace continues on whatever paid option you have chosen; if you choose none, the workspace is suspended and then handled as described in Section 4: your data is retained for at least 14 days, you are warned by email, and you can subscribe to pick up where you left off or request an export before deletion.

Features labeled beta, preview, experimental, or similar are provided so you can try them early. They may change, break, or be withdrawn at any time, are provided as-is without any commitment or warranty, and may have reduced support. Tell us what you think of them; that is what they are for.

10. Acceptable use

When using the Service, you agree not to:

1. violate applicable laws, or infringe the rights of others, including intellectual property and privacy rights;
2. send spam or other communications that violate anti-spam, telemarketing, or privacy laws; you are responsible for the compliance of outreach you send using the Service;
3. upload or distribute malware or other harmful code, or use the Service to phish or defraud;
4. attempt to access accounts, workspaces, data, or systems you are not authorized to access, or probe or test the vulnerability of the Service without our written consent;
5. interfere with or disrupt the Service, or circumvent its security, rate limits, or usage limits;
6. access the Cloud Service by automated means other than our documented APIs;
7. misrepresent who you are or your affiliation with anyone; or
8. resell or commercially provide access to the Cloud Service to third parties without our written agreement. This restriction is about our hosted service: it does not limit any right the open-source licenses give you, including hosting the software yourself.

Plans include usage limits, described on the pricing page or in your order form, and the Service is subject to fair use so one customer’s usage cannot degrade the Service for others. We may investigate violations of this section and take reasonable action, including those described in Sections 14 and 15.

11. Our intellectual property and feedback

The Service, including its software, design, and content other than Customer Data, belongs to Twenty and its licensors. Other than the rights to use the Service granted in these Terms and the rights granted by the applicable open-source licenses, no rights in the Service or in our trademarks are granted to you. Please do not use the Twenty name or logo in a way that suggests endorsement or affiliation without our permission; using them to truthfully refer to the open-source project is fine.

If you send us feedback, ideas, or suggestions, you do not have to, but if you do, you grant us a non-exclusive, perpetual, irrevocable, royalty-free license to use them without restriction or obligation to you. Your feedback stays yours; this license simply lets us build on it.

12. Confidentiality

Each of us may receive non-public information from the other in connection with the Service (“Confidential Information”); yours includes your Customer Data. Each of us agrees to use the other’s Confidential Information only as needed under these Terms, to protect it with at least reasonable care, and to share it only with personnel and service providers who need it and are bound by comparable obligations.

These obligations do not apply to information that is or becomes public through no fault of the recipient, was lawfully known to the recipient before disclosure, was received from a third party without duty of confidence, or was independently developed. If a party is legally compelled to disclose Confidential Information, it will, where legally permitted, notify the other party and disclose only what is required.

13. Publicity

We may identify you or your organization as a Twenty customer and display your name and logo alongside other customers on our website and in our marketing materials. If you would rather not appear there, tell us at contact@twenty.com and we will remove you. We will ask for your consent before publishing anything more substantial about you, such as a case study or a quote.

14. Suspension

We may suspend access to all or part of the Service, for a workspace or a user, if: (i) there is a security risk or compromise; (ii) the use materially violates Section 10; (iii) fees are more than 10 days overdue after we have notified you, other than amounts disputed in good faith; or (iv) we are required to by law.

Where practicable we will notify you before suspending, limit the suspension to what is necessary, and lift it promptly once the issue is resolved. Suspension by itself does not delete any Customer Data. While a workspace is suspended you may not be able to use the Service’s export features yourself, but you can request an export from us as described in Section 4, unless we are legally prevented from providing it.

15. Term and termination

These Terms apply for as long as you use the Service. You may stop using the Service and cancel your subscription or delete your workspace at any time.

Either party may terminate the agreement if the other materially breaches it and does not cure the breach within 30 days of written notice. We may also terminate immediately for serious violations of Section 10, where required by law, or for non-payment following suspension under Section 14. If we decide to discontinue the Cloud Service entirely, we will give you at least 90 days’ notice and refund prepaid fees for the period after discontinuation.

Upon termination, your right to use the Cloud Service ends, the retention and export terms of Section 4 apply, and we then delete your Customer Data as described in our Privacy Policy. Because Twenty is open source, you can continue running Twenty on your own infrastructure with the data you export. Provisions that by their nature should survive termination do so, including the retention, export, and deletion commitments of Section 4, fees owed for the period before termination, and Sections 11, 12, 16, 17, 18, 19, and 21.

16. Warranties and disclaimers

We will provide the Service with reasonable skill and care, and we work hard to keep it fast, secure, and available. We do not, however, promise uninterrupted or error-free operation, and we offer no uptime commitment unless one is set out in a separate agreement with you, such as an enterprise agreement.

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”, AND WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

17. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUES, OR BUSINESS OPPORTUNITIES, EVEN IF ADVISED OF THEIR POSSIBILITY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS IS LIMITED TO THE FEES YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR 100 US DOLLARS IF YOU ONLY USED FREE PARTS OF THE SERVICE.

These limits do not apply to a party’s indemnification obligations under Section 18, to your payment obligations, to either party’s gross negligence, willful misconduct, or fraud, or to any liability that cannot be limited under applicable law.

18. Indemnification

We will defend you against third-party claims alleging that the Cloud Service, used as permitted by these Terms, infringes their intellectual property rights, and we will pay the resulting damages finally awarded or agreed in settlement. If such a claim arises, we may modify or replace the affected part of the Service or, if we cannot reasonably do so, terminate the affected subscription and refund prepaid fees for the remaining period. This is your exclusive remedy for such claims. It does not cover claims arising from Customer Data, from modifications we did not make, from combination with things we did not provide, or from self-hosted use of the open-source software under its own licenses.

You will defend us against third-party claims arising from your Customer Data, from your use of the Service in violation of these Terms or of law, or from your products, services, or relationships with the people and companies in your CRM, and you will pay the resulting damages finally awarded or agreed in settlement.

The party seeking defense must promptly notify the other, give it control of the defense and settlement, and reasonably cooperate. A settlement may not impose obligations on the defended party without its consent.

19. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of law rules. Before starting any formal proceeding, you agree to first raise the issue with us at contact@twenty.com and give us 30 days to try to resolve it with you in good faith.

Disputes that cannot be resolved this way will be brought exclusively in the state or federal courts located in Delaware, and both parties consent to their jurisdiction. Either party may seek injunctive relief in any competent court to protect its intellectual property or confidential information. If mandatory law in your country of residence grants you protections or forums that cannot be waived, these Terms do not take them away.

20. Changes to the Service or these Terms

Twenty evolves continuously and features will change. We will not materially degrade the core functionality or the overall security of your paid plan during a subscription period; if we ever do and cannot promptly restore it, you may terminate and receive a refund of prepaid fees for the remaining period. Subscriptions are purchases of the Service as it exists today, not of future features.

We may update these Terms from time to time. For material changes, we will notify you at least 30 days before they take effect, by email or prominently in the Service, and the change will apply from the stated effective date. Changes that are non-material, that concern new features, or that we must make to comply with law may take effect sooner. If a change materially reduces your rights, you may terminate before it takes effect and receive a refund of prepaid fees for the remaining period. Continued use after the effective date constitutes acceptance.

Every version of these Terms is preserved in the history of our public GitHub repository, so you can always see exactly what changed and when.

21. Miscellaneous

These Terms, together with the Privacy Policy, any data processing agreement, and any order form or separate agreement between us, constitute the entire agreement regarding the Service and supersede prior agreements on that subject.

You may not assign these Terms without our consent, which we will not unreasonably withhold, except to a successor in a merger, acquisition, or sale of substantially all assets, with notice to us. We may assign these Terms to an affiliate or successor.

We will send notices to your account email address or through the Service, and you agree to receive them electronically. You can send notices to us at contact@twenty.com.

Neither party is liable for delay or failure caused by events beyond its reasonable control. You agree to comply with applicable export control and sanctions laws, and you represent that you are not a sanctioned person or located in an embargoed country. The parties are independent contractors; these Terms create no partnership, agency, or third-party rights.

If any provision of these Terms is held unenforceable, it will be limited to the minimum extent necessary and the rest will remain in effect. A failure to enforce a provision is not a waiver of it.

22. Contact us

Questions, concerns, or feedback about these Terms are welcome at contact@twenty.com. For privacy matters, contact privacy@twenty.com.