Customer
Stories
Shape Your CRM to Your Business
How a Real Estate Agency Used Twenty to Transform Chaos into a Growth Engine
Homeseller, founded by Singapore's top performing property agent, handles massive transaction volume. All communication happens on WhatsApp—no email, no calendars, just group chats. Thousands of them, and growing.
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Their team couldn’t keep up with the spreadsheets and a legacy custom CRM. Answering growth questions got exponentially harder:
Which deals are getting stuck?
Where are leads coming from, and how many?
How many property views are facilitated?
What’s our close rate?
That’s when Mike and Azmat from 9 Dots Ventures, a full-stack growth team, stepped in. They rebuilt everything on Twenty—an open-source CRM they could run, shape, and connect to whatever they needed.
“Twenty lets us build a CRM around the business and not the business around the CRM.”
Mike Babiy
Founder of 9 Dots Ventures
It wasn’t just a CRM. It became the control hub.
A custom data model shaped around their sales and operations flow
Automated workflows powered by n8n and Webhooks (Twenty workflows were not live at that time)
Dashboards in Grafana fed live from Twenty
AI-Powered WhatsApp parsing—pulling insights from 2,000+ messages a day
“Twenty is the heart of the system. Everything branches from it.”
Azmat Parveen
9 Dots Ventures
They kept their habits. Now their CRM helps the business scale. The full rollout is set for July 2025, but the results are already clear: